FAQs

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Who are felloh!?

felloh! is a social enterprise using the latest technology to help charities, charitable causes/organisations and businesses save costs while increasing the amount from every donation that goes to the intended charitable cause

fellloh! allows you to make a payment directly from your bank account using Open Banking. The money is sent directly from your bank account to the business or charity bank account. You do not need to enter any account number or sort code information and none of your payment information is stored with the business/charity.

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How do I use felloh!?

When you are ready to make a payment, simply select the felloh! payment option at checkout. You will then be asked to confirm the transaction amount and select the bank account from which you want to pay. Upon your selection, felloh! will securely redirect you to your bank's mobile app or website for authentication. This will be based on your bank's standard authentication process and may include a one-time password or pre-set secure passwords. You will then be able to access your account and confirm the payment to the business or charity to complete the payment.

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What do I need to use felloh?

To use the service you will need a UK bank account with Bank of Scotland, Barclays, Halifax, HSBC, Lloyds, Nationwide, Natwest, RBS, Revolut, Santander, AIB (UK), Bank of Ireland (UK), Danske, First Direct, M&S, TSB Bank, Ulster Bank (UK), Tesco. You must have a mobile banking app or be registered for online banking.

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How is my information protected?

The product securely redirects you to your preferred bank. Your login credentials and personal information are used only by your bank to verify your identity and fund availability. Your personal payment information will not be stored by felloh! or the business/charity.

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Are there any fees associated with using felloh!?

No, there are no fees incurred by you for making a purchase via felloh!

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Where will the transaction be reflected?

The transaction will be reflected on your bank statement issued by the bank you selected to make the payment from.

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How long does it take for the transaction to show in my bank account?

Once the transaction has been approved by your bank, your bank account will be debited instantly.

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Who are Nuapay and Sentenial?

Nuapay are our Open Banking partner they are a registered Payment Institution that offers secured payment services to businesses.

You can learn more about Nuapay here

Nuapay is authorised by the FCA as a regulated provider of Open Banking capability

Sentenial is a Payments/FinTech (financial technology) company in the Cloud. Sentenial provide cloud-based payment management services to a wealth of different businesses and banks. Nuapay is the brainchild of Sentenial.

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What is Open Banking?

Open Banking is a series of reforms to how banks deal with your financial information, called for by competition watchdog the Competition and Markets Authority (CMA). UK-regulated banks have to let you share your financial data if you choose to do so.

The idea behind Open Banking is that it will bring more competition and innovation to financial services which, in turn, will lead to more and better products to help manage your money. It opens the way to new products and services that could help customers and small to medium-sized businesses get a better deal.

It could also give you a more detailed understanding of your accounts, and help you find new ways to make the most of your money. Services from providers are regulated by the Financial Conduct Authority (FCA) and European equivalents. You can find out more on the Open Banking website https://www.openbanking.org.uk/customers/what-is-open-banking/

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Is it Secure?

Open Banking has been designed with security at heart – here’s how:

Bank-level security

Open Banking uses rigorously tested software and security systems. You’ll never be asked to give access to your bank login details or password to anyone other than your own bank or building society.


It’s regulated

Only apps and websites regulated by the FCA or European equivalent can use Open Banking.


Extra protection

Your bank or building society will pay your money back if fraudulent payments are made. You’re also protected by data protection laws and the Financial Ombudsman Service.

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How does felloh! use open banking?

We utilise open banking to enable you to go directly into your bank account through your banking app or online banking to make your chosen donation or payment.

felloh! won't see any of your banking information.

The process is quick and easy to complete and as long as you have a banking app or online banking there is no setup effort required.

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What are the benefits?

The greatest benefit is we can ensure that more of your donation amount gets to your desired location.

Quick, easy, safe and regulated by the FCA

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What happens if I want a refund or return?

Please contact the business you have made the purchase from. Any refund or return will be processed by the business/charity and is subject to their refund/return process.

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How can you be so much cheaper?

By using Open Banking we don't have to worry about payment processing fees incurred when you pay by credit or debit card or use Paypal.